Frequently Asked Questions

Q. My garage door will not open. What's my first step?
A. If the garage door opener is electric, first make sure the door will open manually. To do this, pull the emergency release cord and attempt to open the door. This step will tell you if the problem is with the electronic opener.

If the garage door will not open manually or is stiff the problem may be a broken spring or there is a problem with the track. In this case you should call a repair specialist.

If the door opens easily then the problem is more than likely with the electronic opener.

Q. One of the cables running down the sides of my garage door has broken. What do I need to do to replace it?
A. You should call a professional to repair it. Playing with the high-tension springs can be very dangerous if mishandled. Most repair specialists will charge less than $100 to repair and replace cables and it is well worth the price to prevent serious injury.

**Do not use your automatic garage door opener if a cable is frayed or a spring is broken. Contact your repair specialist for assistance.